Director, General Lines (Commercial Insurance Sales)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states.

In this role, you’ll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets

Supports achievement of business objectives including compliance and regulatory action, revenue / growth targets, call center performance and product performance through effective management.

Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success.

Leads transnational change in the commercial operational team.

Develops and implement sales culture while maintaining service excellence.

Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams.

Responsible for achievement of business objectives including compliance and regulatory action, revenue / growth targets, call center performance and product performance through effective management.

Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.

Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success.

Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Bachelor’s degree; 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience.

~2 years of direct-to-consumer sales and service experience.

~3 years of management or leadership experience.

~Understanding of Sales and Underwriting processes / practices.

~ Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities.

~ Experience with Agency Management Systems.

~ Ability to work in dynamic and agile environment.

~ Valid Property and Casualty insurance license for home state and / or ability to obtain home state and multistate license within 90 days.

Experience leading large-scale contact center operations (100+ agents) with hybrid / remote workforce management and full funnel ownership (inbound and outbound follow-up)

Deep expertise in multi-carrier commercial insurance sales , including operational alignment and relationship management with 20+ alliance carriers and broker markets

Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance , ensuring quality submissions and appropriate coverage across all 50 states

Proficiency in contact center technology and CRM platforms , with a focus on optimizing sales workflows and agent productivity

Exceptional leadership skills , with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies

US military experience through military service or a military spouse / domestic partner

Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.