A company is looking for a Supervisor, Customer Service.
Key Responsibilities
Oversee customer service staff and lead by example to achieve business goals
Assist with the planning, hiring, and onboarding of call center employees
Coach Customer Service Associates and provide feedback to improve processes and quality
Required Qualifications
High School Diploma or equivalent; Bachelor's degree preferred
Minimum of three years of experience in an inbound customer care or call center environment
Prior supervisory experience required, preferably in healthcare or insurance
Proficiency in Microsoft Office
Experience in the vision insurance industry is preferred
Customer Service Supervisor • Cincinnati, Ohio, United States
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