Manager in Training

Manager In Training

The Manager In Training is responsible for creating a positive staff and member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests. Characteristics that will make you a perfect match for our Manager In Training position include :

Exhibiting a positive and upbeat attitude.

Having a passion for delivering a consistent and exceptional experience to employees, members, guests, and fellow PF team members.

Priding yourself on your work while being punctual, reliable, and dependable.

Handling all interactions with diplomacy and exhibiting a genuine motivation for helping others.

Acting with integrity and showing respect to everyone around you.

Exhibiting strong communication skills and having an ability to listen and empathize.

Inspiring and motivating others to achieve their goals.

Being a quick study with the ability to apply what you have learned during online and hands-on training.

About the Manager In Training Role :

As a Manager In Training, you will be responsible for leading your team, while providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional "Judgement Free" member experience!

Daily responsibilities for the Manager In Training will also include :

• Assists GM in creating staffing schedules with the assurance that all shifts are regularly covered.
• Leads by example and maintains consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Leads a team through systems and operations to achieve common sales and membership goals.
• Assists in preparation of all HR related forms in a timely manner.
• Works with GM to resolve employee and member issues or concerns in a professional manner.
• Assists GM in disciplinary / termination activities.
• Provides 24 / 7 backup support for any employee who is absent and reachable by phone.
• Upholds integrity and security of staff files and sensitive company documents.
• Is a brand ambassador by leading a judgement free lifestyle.
• Assists GM in the training and development of staff to include providing day to day coaching.
• Assists GM in pre-screening, hiring, onboarding, and recruiting.
• Performs membership related functions such as sign-ups, contact / billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Performs prospective member calls and tours; assessing their membership needs.
• Delegates and oversees regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
• Frequently performs a comprehensive walk of all club areas; quickly fix any safety / policy issues and address cleanliness concerns.
• Promptly addresses maintenance and facility concerns such as broken and / or missing equipment (i.e., Dispensers, leaky faucets, fixtures, etc.)
• Oversees the ordering of club supplies uses specific budget based on club requirements.
• Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually), etc.
• Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assists in the completion of recorded info call inspections.

Qualifications / Requirements :

Physical Demands :

If you are an energetic, self-motivated leader with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone! We offer :

Lev Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Lev Management, developing Columbia and the Midlands of South Carolina.