Enterprise Collection Agent

Enterprise Collections Agent

Copay is currently looking to hire an Enterprise Collections Agent within our Payments division. This position falls under our NAF line of business and is located in Houston, TX. In this role, you will manage high-value, complex receivables within the Enterprise payments portfolio, engaging in proactive outreach and strategic resolution planning to mitigate risk, improve recovery performance, and strengthen enterprise customer relationships. You will report directly to Collection Senior Manager and regularly collaborate with Client Success, Credit/Risk, Vendor Management, and Legal teams.

As an Enterprise Collections Agent, you will be expected to work in an office environment. Copay will set you up for success by providing:

• Assigned workspace in Houston, TX office
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Managing an assigned portfolio of enterprise accounts across diverse markets (Healthcare, Construction, Trucking, Manufacturing, Lodging, Service, and Government)
• Conducting professional and persuasive negotiations with executive-level customers to align repayment solutions with commercial priorities
• Analyzing account history, payment behavior, and contractual terms to determine risk exposure and recommend best-fit action strategies
• Partnering with internal teams to support escalations and complex dispute resolution
• Documenting all activities thoroughly in accordance with regulatory, compliance, and internal audit requirements
• Providing weekly reporting and updates on portfolio performance, risk trends, negotiation outcomes, and recovery metrics
• Maintaining a customer-centric approach while enforcing company policies and minimizing loss
• Supporting continuous improvement initiatives to enhance collection strategies and operational efficiency
• Ensuring adherence to all federal, state, and industry compliance standards related to collections, privacy, and financial transactions

Qualifications & Skills:

• 2+ years of B2B or enterprise collections experience, preferably within the enterprise sector, leasing, fleet, or financial services
• Demonstrated success negotiating recoveries on high-value or executive-level customer accounts
• Exceptional verbal and written communication skills with the ability to influence senior business leaders and C-Suite contacts
• Strong analytical skills with the ability to review financial data and develop tailored repayment strategies
• High attention to detail with strong documentation habits and familiarity with compliance requirements
• Proficient with CRM, collections platforms, and MS Office applications

Preferred Qualifications:

• Experience in fleet financing, mobility services, or commercial auto lending
• Working knowledge of UCC filings, repossession workflows, and legal collections processes
• Familiarity with credit risk assessment and dispute management

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer:

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.