BUSINESS DEVELOPMENT / SR DESIGNER

Location : Wood Dale, IL (On-site)

About OPTO

OPTO designs and manufactures retail fixtures for domestic and international markets. We are a design-led company driven by innovation, a passion for helping our clients succeed, and communication. Our team applies creative thinking across customer proposals, product development, and operations to deliver tailored retail solutions. The excitement, innovation, and passion from all of our team members allows us to curate the best solutions for any retail environment.

With in-house engineering and a responsive, collaborative culture, we adapt quickly to customer needs and provide industry-leading speed and reliability, earning long-term partnerships through performance and trust.

What we are looking for :

We are seeking a hybrid Business Development Coordinator | Senior Designer to serve as a critical connector between inbound client inquiries and OPTO's design-led sales process. This unique role combines early-stage client engagement, lead qualification, and account development with a strong foundation in retail design. You'll serve as a first point of contact for prospects-guiding them through discovery and qualifying opportunities-while supporting the design team in converting leads into lasting client relationships.

This is an ideal opportunity for someone with strong communication skills, design knowledge, and a strategic mindset who thrives in a fast-paced, collaborative environment and wants to grow within a vertically integrated, client-focused company.

Key Responsibilities :

• Respond promptly and professionally to phone calls and website inquiries
• Qualify and nurture inbound leads; determine project viability and client needs
• Guide prospects through early discovery to a point of handoff to the design sales team
• Maintain accurate records of all interactions and lead activity in Salesforce (or similar CRM
• Prepare and send tailored follow-up communications and materials
• Collaborate with the design team to ensure smooth, well-informed transitions of warm leads
• Track inquiry progress and assist in reporting on lead activity and conversion trends
• Coordinate showroom visits, lunch & learns, and sample / collateral requests
• Provide support for sales and marketing campaigns, tracking ROI and engagement
• Travel as required for industry events, client meetings, and trade shows

Qualifications :

Preferred Skills :

What We Offer :

Work Environment and Physical Requirements :

This position is based in an office environment. The role involves sitting and standing at a desk, frequent in-person and phone communication, and the regular use of standard office equipment, including phones and computers.

Accessibility Accommodation Statement :

OPTO is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. If you (or another applicant you know) require assistance accessing or reading this job posting or need accommodations during the application process, please contact careers@optosystem.com. OPTO will provide reasonable accommodations to ensure equal access to the application process in accordance with applicable state and federal law.

Equal Employment Opportunity Policy :

OPTO is an equal opportunity employer. OPTO prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.