Acute Access Team Lead

About North Country Healthcare (NCH)

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

Position Summary

The Acute Access Team Lead is responsible for providing day-to-day guidance and support to the staff involved in registration for acute settings, including inpatient, emergency department (ED), surgical, oncology, and rehabilitation areas. This position ensures the accuracy of patient data, adherence to compliance standards, and the delivery of a positive patient experience. The Team Lead plays a pivotal role in resolving patient concerns, supporting staff training, and maintaining efficient workflow processes.

Essential Qualifications

Education :

• A high school diploma or equivalent is required.
• An associate or bachelor's degree in a relevant field such as healthcare administration, social work, public health, or a related area is preferred.

Certification :

No specific licensure is required, but certifications in healthcare access management or practice management are advantageous.

Licensure :

Association

accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Skills :

Comprehensive knowledge of acute care workflows and registration processes.

Strong interpersonal skills to effectively mentor and guide team members.

Excellent problem-solving abilities to address and resolve patient concerns.

Ability to monitor and ensure compliance with workflow and regulatory standards.

Flexibility and ability to travel between facilities as required.

Work Experience :

Minimum of 2 years' experience in acute registration or a similar role within a healthcare environment.

Demonstrated experience in leading or mentoring staff is desirable.

Essential Functions

Oversee the daily registration activities within inpatient, ED, surgical, oncology, and rehab areas, ensuring accuracy and efficiency.

Ensure the accuracy of demographic and insurance information during the registration process.

Resolve patient concerns effectively and escalate complex issues to higher management as necessary.

Mentor and support the training and onboarding of new registration staff, fostering their development and integration into the team.

Monitor and ensure compliance with established workflow procedures and regulatory requirements, maintaining high standards of registration services.

Non-Essential Functions

Performs additional duties as assigned.

Adheres to facility Values, Service Excellence and Standards of Excellence.