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Manager Account Fraud Services
Manager Account Fraud ServicesUFCU Main • Austin, TX, US
Manager Account Fraud Services

Manager Account Fraud Services

UFCU Main • Austin, TX, US
3 days ago
Job type
  • Full-time
Job description

Manager Account Fraud Services

The Manager, Account Fraud Services is responsible for the management of the Account Fraud Team, related fraud mitigation strategies, and vendor partner relationships, and is primarily focused on fraud as it relates to deposits, ACH, wire, mobile and online banking. This position is responsible for the establishment of sound fraud / security policies and procedures, ongoing process improvement, analysis and reporting of fraud trends, and technology implementations, and has a major focus on leadership and people development.

About UFCU

As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple : to provide for the well-being of our Members. We're proud to focus on people not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives then we're glad you're here.

Essential Functions

  • Effectively manage the day-to-day operations of the Account Fraud Team and support the goals and objectives established
  • Develop and coach staff, and motivate and recognize success of employees
  • Partner with other business units to develop and implement ongoing improvements to fraud prevention controls
  • Analyze fraud trends and ensure development and implementation of policies and procedures aimed at minimizing fraud losses
  • Recommend and implement strategic technological applications, or specific processes to enhance existing applications, aimed at identifying attempts of fraudulent activity with a goal of minimizing fraud losses
  • Monitor and review metrics for measuring success of fraud detection strategies and risk tolerance levels
  • Oversee and assist in the recovery of fraud related losses
  • Provide timely and useful reporting of fraud losses, recoveries, and trends on a regular basis
  • Manage and monitor vendor relationships ensuring compliance with contracts and agreements
  • Conduct employee and member education on fraud related trends and mitigation strategies
  • Maintain relationships with fraud mitigation teams at other financial institutions, and local, state, and federal law enforcement agencies
  • Respond to member complaints and concerns in areas of responsibility
  • Ensure fraud information on website and intranet is up-to-date and relevant
  • Adhere to all company policies, procedures and business ethics codes
  • Complete required regulatory training as assigned
  • Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge / Skills / Abilities

  • Thorough understanding of department goals and how they contribute to business objectives
  • Effective written, verbal, listening, and interpersonal communication and presentation skills
  • Strong working knowledge of Microsoft Office products
  • Demonstrated effective time / project management skills
  • Well-developed analytical skills

    • Competencies

  • Leadership
  • Building Partnerships
  • Communication
  • Adaptability
  • Emotional Intelligence
  • Focus on Results
  • Member Advocacy

    • Experience

    Minimum Requirements

  • High School Diploma or equivalent
  • Minimum of 5 years of experience with fraud identification, investigation, and mitigation in the financial services industry
  • Minimum of 5 years of Credit Union or similar experience
  • Experience in implementing third-party risk management solutions and integrating with existing systems
  • Knowledge of information and cyber security threats and mitigation strategies
  • Proven experience in leading, coaching, mentoring, and developing people
  • Proven ability to analyze, interpret and communicate fraud threats and trends effectively

    • Preferred Requirements

  • Bachelor's Degree
  • Knowledge of or experience with BSA Anti-Money Laundering requirements
  • Certification in interviewing and interrogation (Reid Technique)
  • CFE, CFCI, or other relevant certification

    • Things You Need to Know Before You Apply

    Physical Demands

    The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Frequent

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus
  • The employee will make extensive use of the telephone and / or virtual communications platforms requiring the ability to effectively and accurately explain complex information
  • The employee must regularly lift and / or move up to 50 pounds and frequently lift and / or move up to 25 pounds

    • Work Environment

  • This position may involve periodic stressful conditions
  • This position has direct exposure to possible robbery
  • May occasionally require an adjusted work schedule, more than 40 hours a week, and evening / weekend hours
  • Frequent computer use at a workstation of up to two hours at a time
  • The noise level in the work environment is usually moderate

    • Additional Job Information

    Reports To : Director, Asset Protection

    Supervision Exercised : Yes- Fraud Mitigation Specialists and Senior Fraud Mitigation Specialists

    Department : Asset Protection (ERM)

    #INDUFCU

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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