Document Services Supervisor

Supervisor

It's fun to work at a company where people truly believe in what they are doing!

Job Description :

The Supervisor will have all supervisory responsibilities for Epiq personnel (within the client's team), including overseeing their activities, workflow and ensuring shift coverage. This position will work closely with the Manager who will serve as the liaison for all stakeholders using the services of the department. This person must be able to exercise discretion and work independently regarding significant matters relating to the client. The hours of the position are 2 : 00p.m to 11 : 00a.m. Monday to Friday.

Responsibilities

Team Management

Provide direct supervision to the team. Provide feedback to Manager for performance evaluations and goal setting; as needed work with Manager and Human Resources on any needed employee counseling and / or discipline.

Review customer-satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings.

Support the Manager in resolving grievances and issues raised by lawyers, paralegals and other job requestors.

Maintain up-to-date knowledge and a high level of technical proficiency with the automation, specialized applications and upgrades in order to ensure own and respective staffs' maximum efficiency and productivity with applications supported by the Team. Troubleshoot document and / or technical inquiries.

Document and promote best practices.

Workflow Management

Backup support with coordinating workflow and workload distribution across the team using the Workflow Tool. Ensure Quality Control process is followed. Hold team accountable to execute to productivity, utilization and quality standards.

Report to Manager all issues related to the operations, staffing and other problems that may affect workflow in the department.

Help develop and maintain principal user profiles.

General Management

Assist customers with questions or problems via email, telephone or remote computer access. Provide support for customers in resolving document and other application problems referred by the IT Help Desk and customers.

Participate in departmental project teams and task forces designed to streamline workflow and / or resolve issues; assist with various projects and initiatives as assigned.

Required Skills

3-5 years of supervisory / people and process management experience, preferably in a law firm environment as a supervisor, lead or senior document / word processing specialist.

In depth knowledge of the Firm's Policies and Procedures.

Excellent written and verbal communication skills.

Strong interpersonal skills.

Ability to prioritize and coordinate work.

Ability to maintain confidential information.

Ability to make objective, independent judgments.

Ability to think critically in a pressured environment.

Ability to clearly and effectively communicate with varying levels of people within the organization.

Ability to work productively and cooperatively with other employees.

Ability to constantly learn new skills as they become necessary.

Vision : ability to see well enough to read materials and computer screen 80% of the time.

Hearing : ability to hear well enough to talk on the phone 15% of the time.

Posture : ability to sit for approximately 40% of the time and to stoop up and down 10% of the time.

The Compensation range for this role is 25.15 to 31.44 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.