Chief Operating Officer

Job Description

Job Description

About Hoskinson Health & Wellness Clinic

Hoskinson Health & Wellness Clinic is a newly founded, physician-led, team-based healthcare organization located in the beautiful community of Gillette, Wyoming .

Our mission is to help patients live better, healthier lives by providing comprehensive, coordinated, and compassionate care that addresses the whole person. Founded by physicians committed to closing long-standing gaps in the healthcare system, our clinic is dedicated to innovation, access, and personalized care for every patient.

We believe in :

Integrating advanced, effective technology into care delivery.

Encouraging collaboration among providers and support staff.

Maintaining lower patient volumes to allow for more meaningful, individualized care.

Job Summary

The Chief Operating Officer (COO) leads the day-to-day operational, strategic, and organizational functions of the clinic. Working closely with the CEO, CFO, clinical leadership, and other senior executives , the COO is responsible for driving performance, efficiency, patient experience, and growth initiatives across all departments.

This position ensures alignment between clinical, administrative, financial, and support functions , fostering operational excellence, regulatory compliance, and long-term sustainability.

Supervises

Depending on clinic size and structure, the COO may oversee :

Clinical Service Directors / Managers (medical, nursing, allied health)

Clinic Operations, Facilities, and Site Managers

Patient Access, Registration, and Scheduling

Revenue Cycle / Billing / Collections (in collaboration with the CFO or RCM Director)

Quality Assurance, Compliance, and Risk Management

Information Technology / Health Information Systems

Human Resources and Organizational Development

Supply Chain, Facilities, and Support Services

Project Management / Continuous Improvement Teams

Supervisory Responsibilities

Provide leadership and direction to all operational departments and managers.

Directly supervise key leaders, including :

Clinic Operations / Site Managers

Clinical Services or Nursing Directors

Patient Access / Registration / Scheduling Managers

Revenue Cycle or Billing Director (with CFO collaboration)

HR Manager or Director

Facilities, IT, and Supply Chain Managers

Quality and Compliance Managers

Set and monitor performance goals, productivity standards, and accountability metrics.

Conduct regular evaluations and provide mentorship, coaching, and professional development.

Approve departmental budgets, staffing allocations, and resource needs in partnership with the CFO and CEO.

Foster a collaborative, high-performance, and patient-centered culture.

Promote cross-departmental communication, integration, and teamwork.

Report operational performance and improvement initiatives to the CEO and / or Board of Directors.

Model integrity, transparency, and service-driven leadership in all actions.

Key Duties & Responsibilities Strategic & Operational Leadership

Translate organizational strategy into actionable plans, processes, and measurable outcomes.

Lead daily clinic operations to ensure quality, efficiency, and fiscal responsibility.

Align operational goals with clinical and financial priorities.

Identify and execute growth and expansion initiatives , including new service lines, telehealth, and satellite clinics.

Track performance dashboards, KPIs, and benchmark metrics for continuous improvement.

Clinical & Patient Experience

Partner with clinical leadership to ensure excellent patient care, accessibility, and satisfaction.

Oversee scheduling, patient flow, and capacity utilization.

Manage and resolve operational issues that impact care delivery or the patient experience.

Process Improvement & Efficiency

Lead Lean or Six Sigma–based improvement projects to optimize processes and reduce inefficiencies.

Standardize workflows and best practices across sites.

Oversee facilities, inventory, and supply chain management to ensure reliability and cost control.

Financial & Budgeting Support

Collaborate with the CFO to develop and manage operating and capital budgets.

Monitor departmental performance, cost drivers, and productivity.

Support financial goals by improving operational efficiency and resource allocation.

Compliance, Quality & Risk

Ensure compliance with HIPAA, OSHA, and other healthcare regulatory standards.

Oversee quality improvement, risk management, and incident response processes.

Maintain audit readiness and coordinate with compliance and legal teams.

Talent Leadership & Culture

Champion a culture of accountability, collaboration, and continuous improvement.

Mentor and develop leaders to build organizational depth and resilience.

Lead through change with clear communication, engagement, and empathy.

Special Projects & Growth

Oversee capital projects, facility upgrades, and clinic expansions.

Lead operational planning for mergers, acquisitions, or affiliations.

Evaluate and integrate new technologies, workflows, and service models to enhance scalability and innovation.

Education & Certifications

Required :

Bachelor’s degree in Healthcare Administration, Business, Nursing, Public Health, or related field.

Preferred :

Master’s degree (e.g. MBA, MHA, MPH ).

Certifications in Lean, Six Sigma, or process improvement are a plus.

Experience

Required :

10+ years of progressive healthcare leadership experience , preferably in clinic, ambulatory care, or hospital settings.

Proven success managing multi-department, multi-site operations with complexity in staffing, quality, and performance.

Strong background in process improvement, cross-functional integration, and strategic planning.

In-depth knowledge of healthcare workflows, compliance, and payer environments.

Preferred :

Experience in multi-specialty or networked clinic settings.

Proven success in scaling operations and launching new service lines.

Familiarity with revenue cycle, quality management, and healthcare IT systems.

Background in quality improvement, patient experience leadership, or performance optimization.

Required Skills & Abilities

Strong strategic, analytical, and operational planning skills.

Exceptional leadership, communication, and team-building abilities.

Data-driven decision-maker with a metrics-oriented mindset.

Proficient in change management, problem-solving, and process optimization.

High emotional intelligence and ability to lead through growth and complexity.

Deep knowledge of healthcare operations, clinical workflows, and compliance.

Skilled in interpreting operational dashboards and presenting to executive teams

Benefits

Health Insurance : 100% of premiums covered (medical, dental, vision, STD, LTD, and life)

Supplemental Insurance : Optional hospital, cancer, accident, and voluntary life coverage

Retirement : Competitive company match – no waiting period

Paid Time Off : Generous PTO to support work-life balance

Professional Development : Financial assistance for approved continuing education and training

Equal Opportunity Employer

Hoskinson Health & Wellness Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

To request reasonable accommodation during the application or interview process, please contact Human Resources at (307) 387-9850 .