Lead Helpdesk Technician

Responsibilities :

• Assist customers seeking technical assistance via phone, email, or in person
• Manage and track the installation, modification, and repair of computer hardware and software
• Maintain technology equipment inventories
• Review trouble tickets to ensure they are being addresses, updated, and resolved in a timely fashion
• Create and maintain documentation
• Assist with technology deployments for new hires and new students
• Provide accurate information on IT products or services
• Maintain the catalog of technology services and develop appropriate training aids for users
• Administer Microsoft 365 environment
• Assist in troubleshooting computer hardware, software, printing, phone system, network connectivity, and audio-visual issues
• Occasional after-hours and weekend support, as needed
• Manage user accounts in Microsoft Active Directory and EntraID

Requirements :

Preference :