Director of Operations

Job Description

Job Description

Unlock your potential with Quantum ePay® We're a full-service financial technology provider that helps business owners lower their costs, earn more money, and improve their quality of life.

We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our merchants, we bestow integrity, teamwork, passion, and delivering reliable service. We are growing and seeking an experienced leader to inspire teams and deliver impactful results!

We're looking for a Director of Operations to bring strategic insight, structure, and efficiency to our growing organization. This is a key leadership role focused on driving scalable operations, improving workflows, and aligning cross-functional processes with business goals. You'll be instrumental in identifying areas for improvement, introducing new technologies, and building the operational foundation that supports long-term growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Own and improve operational workflows, systems, and procedures to support scalable growth

Evaluate and implement technologies that streamline internal processes across departments

Partner with department leaders to document SOPs, define KPIs, and remove operational friction

Lead and mentor the operations team, including project management, CRM ownership, customer support, IT, and deployment

Monitor cross-departmental workflows and surface process improvements that support efficiency and accountability

Oversee internal tools and vendor relationships to ensure system performance and alignment with business needs

Work closely with leadership to align operations with strategic goals and evolving business needs

QUALIFICATIONS :

Proven experience in an operations leadership role, preferably in a tech-forward or growth-stage company

Strong background in process improvement, workflow optimization, and change management

Demonstrated ability to evaluate, implement, and manage tools and technologies that support efficiency

Excellent organizational and communication skills, with the ability to lead cross-functional projects

Tech-savvy with a systems mindset and a passion for continuous improvement

Comfortable working in a fast-paced, evolving environment with shifting priorities

High learning agility and a willingness to develop subject matter knowledge in a new industry

Experience in fintech, payments, or a related industry is a plus

SALARY :

This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.

• Base salary range : $115,000 - $135,000
• Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized) : $145,725 - $169,725

LOCATION : This role requires the employee to work fully onsite at our Anaheim Hills location.

WHY WORK HERE?

Medical, dental, vision, acupuncture, and chiropractic