Customer Service Representative

Job Description

Job Description

Location : Go-Glass - Lewes, DE | Fast-Paced Office Environment

Job Type / FLSA Classification : Full-time; Non-Exempt

Are you ready to thrive in a dynamic, fast-moving workplace where no two days are the same?

Go-Glass is seeking a motivated, detail-driven Customer Service Representative (CSR) to join our high-energy, collaborative team. In this role, you’ll be a vital part of keeping operations running smoothly and making every customer interaction count. Your ability to stay cool under pressure, juggle multiple priorities, and stay organized will help drive our success — and yours.

What You’ll Do (And Love!)

• Handle high-volume calls, emails, and walk-ins with confidence, professionalism, and speed.
• Provide clear, accurate quotes for walk-in customers and process those orders efficiently from start to finish.
• Ensure all jobs are processed to completion, meeting quality standards and supporting the financial goals of the district.
• Process payments, assist with accounts receivable, and support light accounting functions / tasks.
• Respond promptly to internet inquiries and support customers across all communication channels.
• Keep our fast-paced schedule on track by managing installation appointments and follow-ups.
• Maintain an organized, clean, and welcoming showroom that reflects Go-Glass standards.
• Stay ahead of sales administrative duties—because no detail is too small when it comes to great service.

What Makes You a Great Fit

What You’ll Need

Why Join Go-Glass?

Ready to Make Every Interaction Count?

Apply today — and join a team where your skills, energy, and dedication truly matter!

Job Details

Work Environment / Physical Demands

Work Authorization

Must be authorized to work in the United States.

EEO Statement

Go-Glass provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Other Duties

This job description is not all-inclusive and may be revised by management as needed. Duties and responsibilities may be added, removed, or modified at any time.