Chargeback & Fraud Lead Analyst

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring "The World's Nicest Airline" to life. We work cross-functionally with truly awesome Team Members to deliver on our mission : "To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness."

Breeze is hiring- join us!

The Chargeback and Fraud Lead within Fleet and Treasury supports a team tasked with executing critical capital, financing, and strategic decisions to support the growth of Breeze Airways. The incumbent will be involved in customer payments processing, fraud detection and reconciliation, and special projects as required by the team. As part of the Fleet and Treasury team, they will get a view into how the growing balance sheet of a start-up airline is managed efficiently and effectively.

Here's what you'll do

• Investigate chargeback claims by researching transactions and creating documentation to dispute such claims when necessary
• Review and investigate potentially fraudulent transactions; identify patterns and implement fraud detection strategies
• Act as point of contact to escalate problems as needed with third party fraud vendors
• Be a subject matter expert on third-party fraud system best practices and procedures, mentoring and training other team members as needed
• Establish standard operating procedures and policies to mitigate fraud, taking into account new commercial initiatives within the company as they arise
• Identify existing fraud risks within the company and lead efforts internally to improve and establish best practices across the organization
• Assist with customer payment processing reconciliations and dispute resolution
• Develop a standard monthly reporting system and track team KPIs
• Other duties and responsibilities as determined by the senior executive team
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Here's what you'll need to be successful

Minimum Qualifications

Preferred Qualifications

Skills / Talents

Perks of the Job

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click "Careers" at the bottom of the page.