IT Service Desk Manager- MSPK2 Staffing, LLC • San Jose, CA, US
IT Service Desk Manager- MSP
K2 Staffing, LLC • San Jose, CA, US
30+ days ago
Job type
- Full-time
Job descriptionDesigning Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Previous managerial experience is a MUST! Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Working knowledge of PSA (ticketing) tools is a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. CompTIA Net+ and / or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator / Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus
Job Description
Job Description
Summary
Our client is a leading IT Solutions Company located in the San Jose area, CA and they are in need of a IT Technical Support Manager . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Manage projects from start to finish
- Have the ability to assist in these areas as well :
Deploying and managing Windows Servers and Active Directory
Qualifications & Requirements
Ideal Qualifications (not required)
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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It Service Desk Manager • San Jose, CA, US
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