Customer Service Specialist

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Customer Service Specialist (2 Vacancies).

Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

JOB SUMMARY :

The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.

ESSENTIAL DUTIES / RESPONSIBILITIES :

Provide FVSU stakeholders with clear and specific information related to the area of service (e.g., Financial Aid, Admissions, Registrar, Bursar, or Housing).

Collaborate effectively with team members to support overall office goals and operations.

Accurately document all concerns or inquiries received during phone calls.

Maintain a professional and courteous tone in every telephone interaction.

Stay informed and knowledgeable about the University's mission, goals, academic programs, student services, and campus life.

Share up-to-date information about campus events in a clear, friendly, and informed manner.

Consistently communicate positively about Fort Valley State University.

MINIMUM QUALIFICATIONS

• Strong verbal and written communication skills
• Speaks clearly with proper grammar and pronunciation

KNOWLEDGE REQUIRED BY THE POSITION

PHYSICAL DEMANDS / WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table.

The work is typically performed in an office., Monday-Thursday – 8 : 30 a.m. – 6 : 00 p.m.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .