Client Administrator

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Responsible for supporting the Client Service Specialist team through effective use of systems and tools. Duties include : maintaining operational efficiency by managing assigned records; maintaining communication with all internal staff and vendors to ensure requests are completed in a timely manner while adhering to individual client profiles for each order.

• Responsibilities
• Monitor team dashboard and views to complete tasks and keep orders moving.
• Identify and remove internal roadblocks that prevent orders from flowing through to execution, ensuring customer satisfaction.
• Use sound judgement to resolve issues, reduce delays and enhance the customer experience.
• Organize your daily activities to ensure clients’ needs are acted upon through closure using provided tools.
• Respond to emails promptly and courteously, within the industry standard of 4 hours.
• Provide exceptional customer service by developing professional working relationships with field offices, co-workers and vendors and following all standard processes to completion.
• Develop an understanding of the transportation industry as it pertains to our clients.
• Accurately complete all assignments that management deems necessary to advance the Company’s daily business needs and operations.
• Experience
• 1 year of experience, preferably in a call center or customer service environment.
• Strong interpersonal skills.
• Analytical and problem solving skills.
• Attention to detail and high level of accuracy.
• Listening skills.
• Proficient in verbal and written communication.

This role will have a hybrid schedule; 2 days in the office, 3 days from home.

Job Types : Full-time, Temp-to-hire

Pay : $18.00 - $20.00 per hour

Expected hours : 40 per week

Work Location : Hybrid remote in Gainesville, VA 20155