Family Service Coordinator

About Us

For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation.

Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision. Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.

Position Summary

The Family Service Coordinator (FSC) plays a critical role in supporting children and families enrolled in the Delaware Early Childhood Assistance Program (ECAP), a Head Start-model initiative that promotes school readiness for children from low-income families. Under general supervision, the FSC serves as the liaison between the family, the program, and community resources to ensure that children receive the comprehensive services they need to succeed in school and life.

The FSC is responsible for building strong, respectful partnerships with families; conducting needs assessments and goal-setting; and connecting families to health, mental health, nutrition, education, and social services. The FSC also monitors family progress, documents case information, and contributes to program compliance with state and federal performance standards.

• Recruit and enroll eligible children and families into the ECAP program.
• Conduct family intake interviews, assessments, and individualized family partnership agreements.
• Collaborate with families to set achievable goals and provide ongoing support in achieving them.
• Maintain up-to-date, accurate documentation in accordance with ECAP and Boys & Girls Clubs Performance Standards.
• Coordinate referrals and follow-up services for health screenings, behavioral health, dental care, housing, employment, and other needs.
• Advocate for families while fostering self-sufficiency and empowerment.
• Facilitate parent engagement in program governance, workshops, and activities.
• Partner with teaching staff, health personnel, and community agencies to ensure holistic child and family development.
• Participate in case reviews, home visits, trainings, and interdisciplinary team meetings.
• Maintain records and keep accurate documentation of sessions, meetings, or other communications appropriate to ethical and professional standards and observe client confidentiality.

Perform other related duties as assigned or prescribed by the Childcare Director to support the overall goals and operations of the ECAP program.

Qualifications & Education Requirements Educational Requirement :

Competencies / Skills / Experience :

Working Conditions :

Work Hours : Monday- Friday, between the hours of 8 : 00AM- 6 : 00PM. Flexibility to work split shift as needed. Time will be split between the Smyrna Clayton and the Greater Dover locations.

Boys & Girls Clubs of Delaware is an Equal Opportunity Employer. Boys & Girls Clubs of Delaware does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.

Pay Range : $18.18 - $22.73 per hour