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Imaging Scheduler
Imaging SchedulerAdventHealth • Shawnee, KS, United States
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Imaging Scheduler

Imaging Scheduler

AdventHealth • Shawnee, KS, United States
15 days ago
Job type
  • Full-time
Job description

Imaging Scheduler AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family :

  • Vision, Medical & Dental Benefits from Day One
  • Student Loan Repayment Program
  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you :

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Monday-Friday 8 : 30a-5 : 00p

Shift : 40 hours a week - Virtual After Training - Must reside in Kansas City area

Location : AdventHealth Shawnee Mission 7315 E Frontage Rd Ste 109 Merriam, KS 66204

9100 West 74th Street, Merriam, KS 66204

The community you'll be caring for :

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you'll contribute :

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you'll bring to the team :

  • Demonstrate through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training
  • Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
  • Demonstrates empowerment to successfully resolve customer inquiries
  • Adhere to all established workflows, scripting, and department greetings
  • Performs services necessary to create delightful customer experience by setting proper expectations and consistently following through with end- users
  • Qualifications

    The expertise and experiences you'll need to succeed :

  • High School Diploma or equivalent Required
  • 1+ years prior experience in a Call Center OR Customer Service environment Required
  • Create a job alert for this search

    Scheduler • Shawnee, KS, United States

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