Director Of Operations
Allied Universal is hiring a Director of Operations for our Aerospace clients in Ventura, Palmdale, Grover Beach, and Woodland Hills. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
Salary Range : $80,000.00 to $95,000.00 + 20% annual bonus eligibility
Responsibilities :
- Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
- Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
- Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
- Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
- Identify and mitigate security risks; develop and implement security protocols, training and response plans
- Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Financial Performance and Growth :
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expensesCollaborate with leadership to drive organic business growth within existing client operationsQualifications (Must Have) :
Must possess one or more of the following :Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in the security industryAssociate's degree in criminal justice, business or a related field with five (5) years of management experience in the security industryHigh School diploma or equivalent with seven (7) years of management experience in the security industryCurrent driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)Must be able to obtain one of the following government clearances : Confidential, Secret, or Top Secret within 1st year in positionMinimum of two (2) years of experience driving operational goals and metricsMinimum of two (2) years of experience in successfully building and developing teamsLeadership skills that foster teamwork, innovation, agility, client relations and achieving desired resultsAbility to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfactionProficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentationsDynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry eventsBasic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-makingPreferred Qualifications (Nice To Have) :
Law enforcement, military and / or contract or proprietary security services experienceExperience managing a security team for an Aerospace clientHold one of the following government clearances : Confidential, Secret, or Top SecretExperience managing a dispersed workforce in a multi-location operationBenefits :
Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company's 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.