Assistant General Manager (Carl's Jr)
Las Vegas PetroleumWhite Hills, AZ, US30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionSupervise and lead a team of employees during shifts, ensuring they perform their tasks effectively and efficiently. Assist in the hiring, training, and development of new and existing employees, fostering a positive and productive work environment. Provide continuous coaching and feedback to employees to improve performance and maintain high levels of customer service. Motivate and support staff to meet or exceed performance expectations and company goals. Ensure that team members adhere to Carl’s Jr.’s policies and procedures, including safety, hygiene, and uniform standards. Ensure that all customers receive prompt, courteous, and efficient service. Address and resolve customer complaints and issues in a professional manner to ensure customer satisfaction. Lead by example in providing high-quality service and ensuring customer needs are met. Monitor the dining area, ensuring customers are attended to and that their experience is enjoyable. Assist in managing the restaurant’s financial performance, including tracking sales, expenses, and labor costs. Help achieve or exceed financial goals by monitoring budget expenditures and controlling costs. Assist in inventory management, ensuring that food and supplies are stocked and stored properly, and minimizing waste. Monitor cash handling procedures, ensure accuracy in the cash register, and assist with daily cash reconciliation. Ensure the restaurant complies with all health and safety regulations, including food handling, sanitation, and safety procedures. Conduct regular health and safety checks to ensure compliance with local regulations and company standards. Assist in maintaining safety and security protocols for the restaurant and team members. Support the General Manager in executing local marketing strategies, promotions, and community outreach efforts to drive sales and brand awareness. Help implement national and regional marketing campaigns at the restaurant level to attract customers and increase sales. Participate in community engagement initiatives and maintain positive relationships with local organizations and customers. Education : High school diploma or equivalent (required); college degree in business or hospitality management is a plus. Experience : At least 2-3 years of experience in a supervisory or management role in the food service industry, preferably in a quick-service or fast-food environment. Leadership : Strong leadership and team management skills with the ability to motivate, train, and develop staff. Customer Service : Excellent customer service skills and the ability to handle customer complaints or concerns professionally and promptly. Financial Acumen : Experience in managing budgets, financial performance, inventory, and labor costs. Communication : Strong verbal and written communication skills to interact effectively with employees and customers. Problem-Solving : Ability to make quick, effective decisions to resolve operational challenges and customer issues. Ability to stand and walk for long periods of time during shifts. Ability to lift and carry up to 50 pounds. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Ability to work flexible hours, including nights, weekends, and holidays.
Key Responsibilities :
1. Operational Management :
- Assist the General Manager in overseeing daily restaurant operations, ensuring a high level of efficiency and consistency.
- Ensure that food is prepared to Carl’s Jr.’s quality standards and served to customers promptly.
- Maintain cleanliness and organization in all areas of the restaurant, including the dining room, kitchen, and restrooms.
- Help with managing opening and closing procedures, including cash handling, equipment checks, and securing the premises.
- Monitor food safety, sanitation, and cleanliness standards to ensure compliance with company policies and local regulations.
2. Staff Supervision & Leadership :
3. Customer Service Excellence :
4. Financial & Inventory Management :
5. Health & Safety Compliance :
6. Marketing & Community Engagement :
Skills & Qualifications :
Physical Demands :
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Assistant General Manager • White Hills, AZ, US
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