PX Operations Manager

Operations Manager

Zoom is seeking a dedicated Operations Manager to maintain our People Experience operations. The person in this role will drive automation initiatives and enhance employee experience through innovative AI solutions. This role is critical for improving operational efficiency and strategic impact across our HR functions.

We support Zoom's overall business strategy by supporting the needs of our most important resource, our people. We help teams identify, hire, onboard, develop, reward, and continually improve the employee experience for all Zoomies.

Responsibilities include leading system and process automation initiatives, maintaining and optimizing HR systems, developing comprehensive documentation and policies, creating and maintaining reporting and analytics dashboards, managing organizational changes and transitions, coordinating international / regional HR projects, overseeing financial and compliance management processes, supporting recruitment and talent management processes, developing effective presentation and communication materials, partnering with stakeholders to drive continuous improvement, and identifying opportunities to enhance employee experience through innovative AI solutions and process improvements.

What we're looking for : Have a Bachelor's degree in related field. 8-10 years of experience in HR operations or professional services. Experience with HR technologies (Workday, ServiceNow). Experience implementing AI tools and automation solutions. Excellent project management capabilities. Experience designing and implementing HR operations either in individual organizations or in a professional services capacity. Knowledge of compliance and regulatory requirements across multiple regions. Experience with international HR operations, particularly in Europe. Excellent analytical skills with the ability to translate data into actionable insights. Excellent communication skills with the ability to explain complex concepts concisely to senior leaders. An innovative mindset with willingness to implement cutting-edge solutions.

Salary Range or On Target Earnings : Minimum : $126,500.00 Maximum : $276,700.00. In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.