IT Support Specialist Onsite

Job Summary

OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT.

Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote networks and computers. Deploy new infrastructure equipment including local area networks, wireless networks, servers and related office infrastructure. Ability to work both independently, and as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team / work environment while continually seeking ways to enhance contributions to the team.

Essential Duties and Responsibilities : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Provide in-person and remote technical support, incident, and problem management to end users on technology issues regarding computer operations and networks including software support and administration, installation, setups, error messages, system status, and downtime procedures, etc.
• Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, Microsoft 365 Groups
• Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations
• Prepare technical documentation including standard procedures, reports, research and cost analysis
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist with management of infrastructure support to include servers, networks, and applications
• Assist the technical lead with projects from implementation through testing and production
• Applying security or feature patches and major software upgrades.
• Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure / policy documents
• Update applications, websites, and content management systems
• Update and maintain electronic records with accurate data.
• Rotating on call, and evening or weekend hours may be required as needed for support and maintenance issues.

Qualifications :

Required Skills :

Minimum Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Core Values : Team First

Good Egg

Trusted Advisor

Actively Seeks Knowledge

Own Your Stuff

Client Mindset

OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPSPro makes hiring decisions based solely on qualifications, merit, and business needs.

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Upon receiving an offer of employment all applicants will be required to do a background check. Including a criminal record check and employment / education verification.