Veterinary Software Support Specialist

As a Veterinary Software Support Specialist , you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction. Respond to requests and address questions / issues / problems / concerns. Support may consist of answering customer questions, or other priorities. You will determine needs, research and provide solutions, coordinating with other team members as needed. Ensure ongoing satisfaction and continuing strong business relationships.

This position is a hybrid role with a requirement of being in our in our Frisco, TX office 3x per week (Wednesday is mandatory).

What you will be doing :

• Provides customer technical support for software products and services.
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
• Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
• Ensures ongoing customer satisfaction and continuing strong customer relationships.
• Supports quality management system and other compliance requirements.

What you need to succeed :

What you can expect from us :

If you're looking for a role that'll challenge you, offers a great culture, while helping an amazing industry, we'd love to hear from you!

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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