RCM Client Success Specialist

Job Title : RCM Client Success Specialist

Department : Client Services / Revenue Cycle Management

Location : Gilbert, AZ-ON-SITE

Employment Status : Full Time

Job Description

The Client Success Specialist – Healthcare RCM is responsible for ensuring healthcare clients achieve optimal outcomes through our revenue cycle management solutions. This role focuses on client satisfaction, retention, and performance improvement by acting as a strategic partner and advocate for the client’s financial health.

Key Responsibilities :

• Lead implementation of clients on the Aarista RCM platform, coordinating all steps, from EDI enrollment to working with the product team to develop and deploy billing rules.
• Serve as the primary liaison for healthcare clients, ensuring smooth ongoing engagement.
• Understand client-specific RCM workflows, including billing, coding, claims management, and payer relations.
• Monitor key performance indicators (KPIs) such as days in A / R, denial rates, and collection percentages.
• Collaborate with internal teams (Operations, Product, Analytics) to resolve client issues and optimize performance.
• Identify opportunities for process improvement and additional service offerings.
• Conduct regular performance reviews and strategic planning sessions with clients.
• Maintain detailed documentation of client interactions, goals, and outcomes.
• Run client specific reporting as needed and action on items that require addressing.
• Stay current on healthcare regulations, payer policies, and industry trends affecting RCM.

Qualifications :

Preferred Qualifications :