End User Support Technician

Summary

The End User Support Technician will be responsible for answering support requests in a timely fashion, the basic troubleshooting of hardware and software, the creation and deletion of user accounts and deploying a standardized software / OS image to our users.

The position will be based out of our Tempe / Phoenix office and will be the sole IT representative in that office. The main IT group is based out of our Minneapolis office. As such, the candidate will need a strong sense of responsibility and be a "self-starter".

Duties and Responsibilities

• Taking initial telephone, email, or chat inquiries, troubleshooting and managing hardware, software or network problems.
• Serve as the first point of contact for end users and provide technical assistance for incoming support requests.
• Guide end-users through the issue resolution process.
• Recognizing and escalating more difficult problems to Tier II support.
• Install, modify, and repair computer hardware and software.
• Follow up with end users to ensure that an issue has been resolved to the end user's satisfaction.
• Document issues in an IT Knowledgebase.
• Identify and suggest possible improvements on procedures.
• Provide effective customer service while training end users.

Preferred Experience

Windows 10 / 11

VPN's

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact (612) 677-7100 for assistance.

EOE of Minorities / Females / Vets / Disability