Sales Support Administrator

Job Description

Job Description

We are looking for a dedicated Sales Support Administrator to manage and grow relationships with key clients in the food manufacturing industry. Based near Rosemont, IL this role involves working closely with customers across the foodservice and retail sectors to ensure satisfaction and drive revenue growth. If you have a strong background in customer service and supply chain management, we encourage you to apply. This position is 100% on-site. This position requires travel to client, tradeshows and conferences.

Responsibilities :

• Oversee a portfolio of national accounts, ensuring client needs are met and relationships are strengthened.
• Build and nurture strong partnerships with customers in both foodservice and retail markets.
• Identify opportunities for growth within accounts and negotiate favorable terms to increase revenue.
• Analyze market trends and commodity prices to guide strategic pricing and contract decisions.
• Collaborate with internal teams to ensure smooth supply chain operations and resolve any logistical challenges.
• Address customer inquiries promptly through email and phone, providing effective solutions and support.
• Maintain accurate records of customer contracts, quotes, and invoices to ensure seamless account management.
• Lead regular meetings with clients to discuss performance metrics and address any concerns.
• Proactively implement strategies to enhance customer retention and satisfaction.
• At least 2 years of experience in customer service, account management, or a related field.
• Proficiency in handling customer accounts, contracts, and invoices with attention to detail.
• Strong communication skills, both verbal and written, for effective email correspondence and client interactions.
• Familiarity with supply chain logistics and strategies to support operational efficiency.
• Ability to resolve connectivity or service-related issues with a focus on accuracy and efficiency.
• Experience in managing customer quotes and pricing negotiations.
• Proficiency in using multiple web browsers and navigating digital tools effectively.
• Bachelor's Degree required
• Demonstrated ability to retain and grow customer relationships in a competitive environment.