Restaurant General Manager (RGM)

Restaurant General Manager (RGM) Whitesburg, KY

Ampler dba Taco Bell is seeking a Restaurant General Manager (RGM). The Restaurant General Manager (RGM) is an advanced level classification responsible for high volume restaurants of or exceeding $1.5 million. Incumbent excels in leadership, executes effective bench planning, independently performs management duties by shaping the culture of the restaurant, drives customer satisfaction, maintains process / discipline around the P&L, and drives excellence around core operation procedures to run Premier Operations.

The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, and full compliance adhering to AG Bells and Taco Bell. The RGM should be able to work long and / or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a Area Coach (AC), and directly manages Assistant Manager, Shift Supervisors, and Team Members. This position interacts with restaurant Team Members, Restaurant Management, Area Coaches, members of the field operations team, outside vendors, but most importantly - our guests!

Responsibilities

Ensuring Consistent Customer Satisfaction

• Personally demonstrates positive interaction with customers
• Ensures that customer issues are resolved immediately
• Coaches the Management Team on the proper execution of CHAMPS
• Takes accountability for driving CHAMPS Scores
• Coaches the Management Team on scheduling to ensure the right number of people, at the right time and in the right place to take care of customer needs
• Coaches the Management Team to ensure the highest standards of food quality, food safety, restaurant safety, and Brand Audit Readiness
• Has knowledge of area competitors and can be BEST ON THE BLOCK

Developing People

Leadership and Culture

Decision Making

Communication

Recognition

Time Management

Act Like an Owner

Work Perks & Benefits Package Includes :

Qualifications