Product Manager

Job Description

BluIP Inc. is a leading provider of advanced telecommunications solutions, delivering UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions to businesses across various industries. With a commitment to innovation, scalability, and customer success, the company develops artificial intelligence and enterprise-grade telephony solutions for leaders in hospitality, restaurants, healthcare, small business, and the enterprise.

BluIP’s comprehensive suite of products includes the industry disrupting, all-in-one artificial intelligence platform, AIVA Connect™ with modules that improve every customer interaction, streamline business processes, and provide in-depth business intelligence to help customers optimize resources and drive more revenue.

We are focused on transforming the communication experience with technology that’s reliable, secure, and forward-thinking.

We have built a brand around our deep commitment to the success of our customers and do our best work when the challenges are complicated and the outcomes mission critical. Add our legendary white glove service promise and it’s no wonder that we are trusted by more than 60,000 customers and the most recognized brands in the industries we serve.

Position Overview :

BluIP Inc. is seeking an experienced Product Manager with at least 2 years of product management experience in UCaaS and CCaaS environments . This role is pivotal in driving the development of next-generation communication solutions. The ideal candidate will bring a proven track record in product management, ideally with prior experience in a telecom provider environment. You’ll work closely with cross-functional teams to enhance and scale BluIP's offerings in the UCaaS and CCaaS space. This role can be remote, hybrid, or in office (Glendale California or Las Vegas Nevada).

Key Responsibilities :

• Strategic Vision & Roadmap : Develop and drive the strategic direction for our UCaaS and CCaaS products. Work closely with leadership to align the product roadmap with BluIP’s business goals and market demands.
• Customer-Centric Approach : Regularly interact with customers to understand their needs, pain points, and opportunities. Leverage this feedback to guide the development and continuous enhancement of our products.
• Cross-Functional Leadership : Collaborate with engineering, design, marketing, sales, and customer success teams to ensure products are developed and launched efficiently and effectively.
• Market Research & Competitive Analysis : Stay abreast of industry trends, competitive offerings, and emerging technologies to ensure BluIP’s products remain best-in-class and meet evolving customer needs.
• Product Lifecycle Management : Define clear product requirements, user stories, and feature specifications. Manage the product backlog and prioritize initiatives based on business impact and customer needs.
• Go-to-Market Execution : Collaborate with sales and marketing teams to plan and execute product launches, ensuring they are positioned effectively in the market and supported with the right messaging and collateral.
• Performance Tracking & Optimization : Define and monitor KPIs for product success. Use data-driven insights to drive continuous improvements in product performance, customer satisfaction, and profitability.

Required Qualifications :

Preferred Qualifications :

Why BluIP?