Medical Case Manager

Job Description

Job Description

Join the HopeHealth Team

At HopeHealth, Inc. , we believe that everyone deserves access to compassionate, high-quality health care—regardless of their circumstances. As a Federally Qualified Health Center (FQHC) , we serve communities across South Carolina by providing comprehensive medical, dental, and behavioral health services that improve lives and promote wellness.

Our team is made up of dedicated, mission-driven professionals who are passionate about making a lasting difference in the lives of others. If you’re looking for a career where your work truly matters and your compassion makes an impact, we invite you to join the HopeHealth family.

Overview of the Position

The Medical Case Manager provides direct services to HIV-positive clients and their families. This role involves a wide range of responsibilities aimed at achieving positive health outcomes, including conducting client assessments, developing individualized care plans, coordinating services, and advocating on behalf of clients. The Medical Case Manager works closely with clinic staff to ensure comprehensive, patient-centered care and reports directly to the Case Management Supervisor.

Qualifications :

Must possess a minimum of a bachelor’s degree in a human services field; will have the ability to work with clients from a wide range of backgrounds and lifestyles, while maintaining a non-judgmental attitude. Must possess strong documentation skills and the ability to handle multiple tasks. Will have the ability to work with clients from a wide range of backgrounds and lifestyles, while maintaining a non-judgmental attitude. Must be knowledgeable in computer software and hardware, data entry and reporting; must be multi-task oriented and be able to work independently or as part of a team; advanced degree preferred but not required.

Physical Requirements :

Must have direct client contact in order to provide program activities, must be able to lift 50+ pounds, use of computer for long periods of time, must be able to sit, squat, lift and stand as needed, must be able to travel.

Essential Job Functions :

I. Responsible for the management of a client caseload of up to 125 HIV+ persons :

• Conducts a complete assessment of the client’s health, mental health, financial situation, housing situation, legal, social, educational, employment status, etc. and designs a treatment plan based on the assessment.
• Assists clients in obtaining needed benefits such as Medicaid, disability, and food stamps.
• Helps clients obtain medications through the statewide ADAP and other drug assistance programs.
• Conducts housing assessments and completes HOPWA applications for clients as appropriate.
• Follows statewide case management guidelines in conducting home visits, re-assessments, mid year reviews and other required service standards.

II. Responsible for information exchange between organizations and making referrals as appropriate :

III. Responsible to educate the client and family members and advocate on their behalf for fair treatment :

IV. Responsible for the professional documentation of all services provided :

V. Responsible to assist with various special events :

VI. Other Duties as assigned.

Quality Management / Reporting : Responsible for ensuring that organization maintains accurate data collection and documentation. Serves on quality management sub-committees as needed.

Knowledge / Skills :