Front Desk Supervisor - Hilton Westshore

Job Title

What you will be doing

Daily Duties :

Direct supervision of Front Desk Agents on his / her shift

Overall Front Desk operations in the absence of the Night Manager or Front Office Manager

Performing all duties Front Desk agents are responsible for

Keeping the lines of communication open with both Front Desk Leaders and the staff members who report to you

Adhere to the policies of the Hotel as set forth in the Employee Handbook and report any observed violations to Front Office Manager

Maintain the highest level of employee / guest relations

Maintain a good working relationship with all Departments

Instructing guest on local entertainment / dining as necessary

Maintenance of Front Desk equipment and supplies

Enthusiastically collecting guest feedback / comment cards

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators

Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time

Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often

Accurately check AM and PM discrepancy reports

Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests / needs. Efficiently process guest requests to the appropriate departments

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs

Other Requirements :

Ability to work any assigned shift / work schedule

Any other task, written or verbal, assigned by Management

Education :

High school or equivalent (Preferred)

Experience :

Hotel Front Desk Lead / Supervisory experience : 1 to 2 year(s) (Needed)