Call Center Agent

Job Description

This is a remote position.

CALL CENTER AGENT

CUSTOMER SERVICE (REMOTE OMNICHANNEL)

Recruiting Lion Solutions is searching for a talented Call Center Agent ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

What You’ll Do

• Handle inbound / outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
• Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
• Answer billing questions, help customers understand charges, and process account updates.
• Provide light upselling when appropriate by identifying customer needs and recommending available services.
• Maintain accurate and detailed documentation in the system for each interaction.
• Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

Qualifications

What the Job Offers

Ready to Join the Pride?

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

Recruiting Lion Solutions is an Equal Opportunity Employer