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Content Designer (UX Writer)
Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.
Join us to do the best work of your career and make a profound impact on the Dell Technologies as a Senior Analyst, IT Product Design (Content Designer) on our Product Design - IT Team in Round Rock, Texas.
What you’ll achieve
As a Content Designer (UX Writer) you’llembark on thebest work of your career on a multidisciplinary design team thatdefines support experiences for millions of customers around the world.
You will
Collaborate with teams to develop accurate, relevant, and clear content that resonates with customers and aligns with business goals
Create UI microcopy (such as field labels, tooltips, error messaging, helper text) that lets customers find and use online support resources
Work with UX researchers to learn user expectations, pain points, and preferences to design content that improves customer experiences and engagement
Maintain and update existing content to ensure consistency across support sites, relevance to customer needs, and alignment with strategic initiatives
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
2 to 5 years of experience in UX writing, content design, or related roles
Samples of your work or a portfolio that demonstrates your experience
Proven ability to create clear, concise, and engaging content for various audiences and formats
Familiarity with content management systems to shape how you refine and iterate content for publishing online
Confidence collaborating with multiple stakeholders and cross-functional teams to share your rationale for content you present for review and feedback
Desirable Requirements
Working knowledge of how information architecture, content hierarchy, and taxonomies can be applied with content models and metadata standards to provide intuitive, accessible, and user-friendly experiences
Experience analyzing page performance data to measure content effectiveness, identify problematic areas, and suggest improvements that inform content strategy
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $95,000 - 123,000.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at
Content Designer - UX Writer • Round Rock, Texas, United States
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