Attractions Manager

Job Description

Job Description

Attractions Manager - Apex Entertainment

Location : Marlborough, Ma

Employment Type : Full-Time

Are you ready to take charge of excitement and become the master of adventure? Apex Entertainment is looking for an Attractions Manager with an unyielding passion for creating unforgettable guest experiences. Join our high-energy team and embark on a thrilling journey where fun knows no bounds!

Your Mission

As the Attractions Manager, you'll be the driving force behind our exhilarating attractions, leading Supervisors and Team Members to deliver exceptional service and safe, memorable experiences for every guest. This is your chance to bring the thrill to life-every day.

Key Responsibilities

Exemplary Guest Service

Lead and coach Attractions Supervisors and Team Members to deliver world-class guest service.

Set clear goals and provide day-to-day operational guidance to ensure a seamless experience.

Attractions Ownership

Oversee and enforce routine maintenance of all attractions.

Work closely with the Maintenance Team to resolve issues quickly and maintain top-tier conditions.

Operational Excellence

Ensure smooth daily operations across all attractions, with occasional support to Food & Beverage and Events teams.

Manage staff scheduling, adapting to peak periods, holidays, and special events.

Safety & Compliance

Conduct daily inspections to uphold all safety standards and operational protocols.

Partner with HR to maintain employee records, manage performance, and handle disciplinary action when necessary.

Ensure compliance with health, safety, and cleanliness regulations.

Team Leadership

Foster a positive and professional work environment that inspires team success.

Delegate tasks and empower team members to take ownership of responsibilities.

Collaborate with the General Manager and Assistant GM, assisting with operations as needed.

Talent Acquisition

Recruit team members who are fun-loving, guest-focused, and team-oriented.

Help build a culture that aligns with Apex values and promotes a strong team dynamic.

Continuous Growth

Stay informed on industry trends, expand your knowledge, and seek ongoing opportunities for personal and team development.

What You Bring

1-2 years of experience in attractions, FEC, food & beverage, or hospitality

Exceptional verbal and written communication skills

Strong leadership and team management capabilities

Detail-oriented, highly organized, and guest-focused

Professional, positive, and energetic demeanor

Ability to multitask and prioritize in a fast-paced environment

High School Diploma or GED required; Associate or Bachelor's degree preferred

Proficiency in MS Office (Word, Excel, Outlook)

Reliable transportation

Flexible schedule, including availability for nights, weekends, and holidays

Perks & Benefits

Join a fun, passionate team dedicated to guest satisfaction

Competitive pay with career growth opportunities

Health, Dental, and Vision Insurance

Paid Time Off + Birthday Off

Free Attractions access

Free shift meals

A flexible schedule that supports your work-life balance

Ready to Lead the Fun?

Become a vital part of our mission to create joy, excitement, and lasting memories. If you're a creative, energetic leader who thrives in a high-energy environment, apply today and start your next adventure with Apex Entertainment!