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Billing Analyst II

Billing Analyst II

DuraServ CorpCoppell, TX, US
19 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Billing Analyst II

JOB SUMMARY

The Accounts Receivable (AR) Team Billing Analyst II is responsible for supporting the collections process by managing a portfolio of customer accounts to ensure timely payment of outstanding invoices from current to AR30 invoices. This role involves contacting customers, resolving payment issues, and maintaining accurate records to help improve the company’s cash flow and reduce aged receivables.

ESSENTIAL JOB FUNCTIONS

  • Contact customers via phone, email, and letters to follow up on overdue invoices and remind them of payment due dates.
  • Maintain a systematic approach to collections to ensure timely follow-up on all outstanding accounts.
  • Assist in reconciling customer accounts, identifying discrepancies, and resolving payment issues.
  • Ensure the accurate application of payments to customer accounts and update records accordingly.
  • Communicate with customers to gather information, resolve disputes, and negotiate payment arrangements.
  • Maintain detailed records of all collection activities, customer interactions, and payment arrangements in the accounting system.
  • Prepare and submit regular reports on the status of assigned accounts and collection activities to management.
  • This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies :

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

  • Skill in delivering responsive, high-quality customer service.
  • Ability to identify and resolve problems.
  • Advanced proficiency (knowledge) with Microsoft Office 365.
  • Knowledge of basic accounting principles and practices
  • Strong written and verbal communication skills for effective interaction with internal teams and external customers.
  • The ability to manage multiple priorities and meet deadlines in a fast-paced, detail-oriented environment.

    • SUPERVISORY RESPONSIBILITIES

  • This position has no supervisory responsibilities.

    • WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • In office environment
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

    • PLANNED BUSINESS TRAVEL

  • This job requires no planned business travel.

    • EDUCATION AND EXPERIENCE

  • High School diploma or equivalent is required.
  • 2 to 4 years of AR Collections experience is preferred.
  • Experience in technology platforms especially in the functions of configuration, reporting, dashboards, and data management.

    • EEO STATEMENT

    DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

    Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.

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    Billing Analyst • Coppell, TX, US