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Customer Support Manager
Customer Support ManagerVirtualVocations • Austin, Texas, United States
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Customer Support Manager

Customer Support Manager

VirtualVocations • Austin, Texas, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Support Manager for Shift 1.

Key Responsibilities

Manage and coach a shift team of 6-10 technical support agents and 1-2 Shift Leads

Monitor agent productivity and ensure adherence to standard operating procedures

Streamline internal processes to enhance customer service and satisfaction

Required Qualifications

Bachelor's degree preferred

1-5 years of industry and supervisory experience

Experience in a leadership or mentorship capacity preferred

Proven experience in a technical support or billing role

Experience working fully remote

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Customer Support Manager • Austin, Texas, United States

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