Parking Enforcement Associate

Job Description

Job Description

Jamestown

JOB DESCRIPTION

POSITION / LEVEL : Parking Service Associate FLSA STATUS : Non-Exempt

DEPT / OFFICE : Ancillary Revenue, Parking DATE : September 2025

REPORTS TO : Operations Manager

JOB SUMMARY :

Jamestown is recruiting for a Parking Service Associate to join our team. The Parking Associate will be responsible for delivering exceptional customer service while monitoring to ensure compliance with parking policies. This role supports the overall visitor and tenant experience by providing directions, event information, and assistance with parking operations, while also maintaining the safety, cleanliness, and functionality of parking facilities. The Parking Service Associate will assist with event-related traffic control, payment collection, and lot management, as well as support maintenance and administrative tasks related to parking program. This position requires independent judgment, professionalism, and the ability to work outdoors in varying weather conditions.

QUALIFICATIONS :

The personnel selected for the parking enforcement associate position must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include :

• Knowledge of geography of the area they are enforcing
• Knowledge of hazards and safety precautions
• Ability to use a handheld computer
• Ability to operate a motorized vehicle
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to walk for extended periods of time
• Ability to work in all weather conditions
• Must be 18 years of age or older at the time of hire
• Language skills : Ability to read, write, and interpret the English language
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization.
• Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Other skills and abilities : Ability to use clock (standard / military time), calculator (optional) or credit card machine to handle transactions
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
• Ability to effectively respond to customer problems or complaints
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule

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