Technical Services Manager

Job Summary

Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conduct

Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities

Develop and build effective relationships with customers especially with technical counterparts

Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed

Support new product development and commercialization

Build and leverage technical service team expertise to demonstrate value to the customer

Uses performance feedback and career development to optimize individual and team performance

Train and assess performance for team, while providing necessary guidance

Encourage the growth of all direct and indirect reports through skill development and goal setting

Hold direct reports accountable for meeting performance standards and departmental performance goals

Mentor employees, measure performance, and complete regular performance reviews

Resolve employee issues in an effective and consistent manner

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

Other duties as assigned

Job Qualifications

Required Qualifications

Engineering degree in mechanical / electrical with controls / automation focus or relevant experience

Strong focus on customer relationship building

Ability to coordinate interdepartmental functions, synthesize and meet common objectives

Leadership experience and capability within project execution and service delivery

Competent, customer-oriented professional who can multi-task

Ability to anticipate customer and team needs and provide proactive support

Preferred Qualifications

2 years successful field services supervision, leadership or related experience

5 years of technical service experience in the industry

Working Conditions

Physical Demands

Must be able to move equipment weighing up to 50 pounds.

Sit, squat, stoop to access, install equipment

Ascend / descend ladder to install equipment

This position requires :

Occasional or frequent moderate physical activity

Environmental Factors

General Office & Warehouse environments

Feed Lots – exposure to inclement weather & loud noises

Frequent exposure to various animal feed additive materials

Travel and On-call

Position requires 40-50% travel.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills.$77,200.00 - $94,500.00