IT Ancillary Analyst

Job Summary :

CHSPSC, LLC seeks an IT Ancillary Analyst to assist with addressing ancillary service providers. The role will be involved with the facilitation of application services management processes pertaining to analyzing value, evaluating risk, prioritizing projects and onboarding new technology requests to ensure alignment with organizational strategies for the service lines.

Key responsibilities include :

Document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue

Participate in related efforts such as Disaster Recovery exercises, Cyber Table Top exercises, etc.

Present to executive leadership on support-related issues

Understand current processes and propose more efficient methods

Strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications

Understand the definition, implementation and support of portfolio management standards, policies and processes

Understand the data driven decisions pertaining to IT project investments

Participate in the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications

Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals

Provide expertise on decisions and priorities regarding the overall enterprise application portfolio

Track application and vendor trends and maintain knowledge of new technologies to support the organization's current and future needs

Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement

Participate in application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives

Review and support applications' advantages, risks, costs, benefits and impact on the enterprise business process and goals

Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction

Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and LCM

Educate peers and business partners on department methodologies and drive adoption of standard process

Support and evaluate portfolio risks and recommend mitigation plans

Support business impact analysis and application criticality assessments

Partner with key business and delivery stakeholders to conduct application and service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions

Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations

Required :

Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes

Customer focused to align services with customer needs

Creativity in developing and executing innovative strategies to meet unique customer needs

Excellent verbal and written communication, presentation and customer service skills

Ability to handle pressure to meet business requirement demands and deadlines

Expertise in analyzing and presenting large volumes of data to senior leadership

Critical thinking in developing proposals with sound analysis and achievable outcomes

Ability to prioritize tasks and quickly adjust in a rapidly changing environment

Exceptional analytic problem solving skills

Ability to work independently and in a team environment

Organizational awareness and the ability to understand relationships to get things accomplished more effectively

Preferred :

Experience with APM, CMDB and CSDM components within the ServiceNow platform

Application product ownership experience

Strong relationship management experience

Project management experience / certification

2 or more years in an application portfolio / services management role

Familiar with Business Analyst methodologies

Lean / Six Sigma Green Belt

ITIL certifications

Qualifications and Education Requirements :

• Bachelor's degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 2 years of relevant experience

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to : hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.