Talent.com
System Analyst

System Analyst

Della InfotechOverland Park, KS, United States
26 days ago
Salary
$25.00 hourly
Job type
  • Full-time
Job description

Position : System Analyst

Location : Overland Park, KS 66211

Duration : 6 - Month Temp (Possible to Extend)

Pay rate : $ 25.00 / hour on W2

Responsibility : Job Duties :

  • Owner of new hire equipment assignments.
  • Based on new user requests, complete systems set-up for users.
  • Field and troubleshoot Call Center systems related questions and issues, to include monitoring chats and tickets.
  • Coordinate review of system updates entered in the request system.
  • Gain alignment and prioritization for approved projects.
  • Coordinate set-up, system, and business testing.
  • Keep stakeholders informed with timely communications.
  • Coordinate and complete systems testing projects.
  • Partner internally to transfer systems knowledge and changes to enable production of training materials.
  • Input functional changes to the systems and work with IT business partners for ensure proper execution.

Minimum Education : Bachelor's degree in business, IT, or related field with 3+ years of experience in business process work preferably in contact center operations.

Other Required Experience / Qualifications : Proficiency in Excel, SQL, or other related data / system tools,1-year prior call center experience

  • Demonstrated experience in testing and / or administration of customer service application technologies.
  • Google / Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)
  • Ability to understand technical terminology and processes to translate to the business.
  • Ability to translate business needs into technology requirements.
  • Supporting system implementation and upgrade projects
  • Proficiency in Excel, SQL, or other related data / system tools,
  • 1-year prior call center experience
  • Proficiency in understanding business problems and opportunities