Data Analyst II

A company is looking for a Data Analyst II, Contact Center.

Key Responsibilities

Design, develop, and maintain Power BI dashboards for Contact Center performance

Build automated reporting using SQL and Power BI, focusing on data accuracy and usability

Analyze communication metrics and present actionable insights to stakeholders

Required Qualifications and Education

Advanced proficiency in SQL and Power BI

Strong analytical skills to deliver end-to-end analytics solutions

Understanding of call center or customer service operations

Experience analyzing conversion or funnel performance

Bachelor's degree in Business, Statistics, Computer Science, Mathematics, or a related field