Sr. Strategic Customer Success Manager
- Full-time
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or in a remote-eligible role BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Join BILL as a Senior Strategic Customer Success Manager and help our largest most complex customers realize the full value of our financial automation platform. Youll be a trusted advisor in guiding adoption driving measurable business outcomes and expanding strategic partnerships across our portfolio. If you are energized by owning revenue outcomes through deep customer relationships and datadriven engagement this role is for you.
Youll sit within our PostSales organization supporting our most strategic accounts partnering closely with peers across Sales Product and Operations to accelerate adoption of BILL solutions across Payables Receivables and Spend & this highvisibility role youll own a book of business lead executive business reviews and consistently hit retention expansion and renewal targets while shaping how customers modernize their finance operations.
Responsibilities
- Drive continual product adoption expansion sales and subscription renewals of the BILL platform to hit a monthly quota
- Manage and retain relationships in an enterprise book of business
- Monitor customer health product utilization & trends in customer spend while using data to drive proactive customer engagement
- Conduct virtual and on-site business reviews around product configuration and best practices for controllers and CFOs of mid-market and larger SMB companies
- Conduct training webinars for end users of BILLs platform
- Develop and maintain an in-depth knowledge of BILLs products and services
- Develop and maintain an in-depth knowledge of AP/AR and accounting practices
- Drive adoption of additional BILL products as they are released.
Wed love to chat if you have:
- 5 years in customerfacing revenueowning roles (CSM AM or similar) within SaaS
- Proven success managing and growing strategic or enterprise accounts with a consistent track record of hitting quota.
- Ability to explain complex technical concepts in business-friendly terms to customers then explain customer needs to internal partners.
- Experience leading crossfunctional initiatives to deliver customer outcomes and resolve complex projects.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization including executive and C-level.
- Proficiency with Salesforce and strong time/prioritization discipline in a metrics-driven environment.
Desired Qualifications:
- Experience in finance/accounting or with AP/AR workflows.
- Working knowledge of financial reports and common accounting systems (e.g. QuickBooks NetSuite).
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The estimated base salary range for this role is noted below for our office location in Draper UT. Additionally this role is eligible to participate in BILLs bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact . To ensure a fair evaluation our Candidate Integrity Policy prohibits the use of unapproved external assistance including generative AI during live interviews or assessments. Doing so will result in a review and potential disqualification.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
Required Experience:
Manager
Key Skills
Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry
Employment Type : Full Time
Experience: years
Vacancy: 1
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