Customer Service Representative (CSR) Farmers Insurance Agency

Job Description

Job Description

Were seeking a Customer Service Representative (CSR) to join our insurance agency team. In this role, you'll be the first point of contact for clients, handling inquiries via phone, email, or chat. You'll assist with policy changes, explain coverage, manage renewals and cancellations, support billing and payments, and ensure all client needs are met. This role also offers opportunities to earn commissions and performance-based bonuses.

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Respond to customer inquiries with professionalism and care.
• Explain coverage options, policy terms, and exclusions.
• Process policy updates, renewals, and cancellations.
• Support clients with billing, payments, and account setup.
• Follow the agency's lead working process to maximize results.
• Take on additional duties as assigned.

Requirements