Director of Customer SuccessXpertDox • Scottsdale, AZ, US
Director of Customer Success
XpertDox • Scottsdale, AZ, US
27 days ago
Job type
- Full-time
Job descriptionReports directly to the C Suite Manages a small team (with additional team members reporting into this role). Collaborates closely with technical team members to align deliverables with client needs. On-site / Hybrid in Scottsdale, AZ. Minimal travel for high-priority clients and for select conferences or trade shows. Ideally filled within the next 4–6 weeks (ASAP). Salary : $120,000–$180,000 Equity : Compensation can be a mix of cash and equity. Reviews : Salary reviewed and adjusted every 6 months. Health, dental, and vision insurance. Unlimited PTO (with manager approval and deliverables met). Prior Client Success experience at an RCM (Revenue Cycle Management) company. Experience at a tech-enabled or autonomous medical company strongly preferred. Coding knowledge is a plus (preferred, not required). Meticulous, organized, and excellent at note-taking. Strong relationship builder who can de-escalate conflicts and act as a buffer between clients and internal teams.
Director of Client Success
Type : Full-time, On-site / Hybrid
About XpertDox
XpertDox is a fast-paced startup leveraging AI to automate medical coding. We value integrity in every interaction and strive to be as transparent with clients as possible.
What You'll Do
- Attend all client meetings and take diligent, actionable notes.
- Understand client problems, create tickets, and assign them to internal teams.
- Gauge client sentiment and surface key insights to leadership.
- Coordinate cross-functionally to ensure critical tasks are completed on time and relay updates back to clients.
- Oversee client onboarding, renewals, and overall satisfaction.
- Lead QBRs and advocate for client needs with Product and Operations.
- Develop repeatable processes and KPIs that elevate client success outcomes.
Reporting Structure
Location & Travel
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Compensation
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Qualifications & Skills
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Director Of Customer • Scottsdale, AZ, US
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