Information Technology Systems Administrator

Job Title : Information Technology Systems Administrator

Type of position : Full Time

Expected Hiring Range : $68,000 to $74,000 (Grade 26)

Job purpose

Performs technical and professional support for computer systems, applications, servers, data storage and virtual computing environments. Work requires a high degree of technical knowledge of computer operating systems, maintenance processes, best practices and extensive knowledge of systems management. Researches and recommends enterprise systems; coordinates and manages systems installation and configuration; administers, supports, monitors and maintains enterprise servers; resolves technical issues to support customers, business applications and systems. Develops, documents and maintains procedures for system management and implementation, auditing, resolutions and root-cause analysis. This position performs various law enforcement information technology specific functions in support of the Police Department through open communications with staff, supervisory and command level personnel. Evening / weekend on-call responsibilities are required for : after-hours system upgrades, inclement weather, and public safety support when requested. A successful Systems Administrator is a highly motivated organized individual with the ability to apply excellent trouble shooting skills towards successful resolutions, communicate effectively with various levels within organization, understand the needs of the customer, possess a strong desire to learn and is a key contributor to a successful team environment.

Duties and responsibilities

• Builds, tests and maintains physical and virtual servers, hardware configuration, peripherals, services, directories, backups and data storage in accordance with industry standards, operational documentation requirements and business continuity plans.
• Performs server administration tasks such as, but not limited to, documentation, inventory of physical and virtual systems, health checkups, license management, application compatibility, automation, hardening, logging, monitoring, reporting, technology life cycle and root cause analysis.
• Monitors data-center health using existing management tools and responds to issues as they arise.
• Performs daily system monitoring, verifying the integrity, resources and availability of virtual and physical server environments, enterprise hardware, business systems and key business processes.
• Monitors and analyzes system and application logs, verifies completion of automated tasks and processes, scheduled jobs such as snapshots, backups and data replication.
• Performs operating system security upgrades and patch management per defined schedule, upgrades administrative tools and utilities and configures new services.
• Designs, programs, tests, deploys and audits Active Directory group policies.
• Monitors Storage Area Network (SAN) enterprise jobs, scheduling and configuration.
• Liaison with various departmental vendors regarding product support, software server maintenance, expertise and solutions.
• Monitors and responds to IT service request and ensures timely communication and resolution of request and related project work.
• Participates in change management for systems and infrastructure.
• Handles multiple projects and incidents simultaneously and meets deadlines in a fast-paced government environment.
• Understands basic networking protocol, design, configuration, deployment and troubleshooting.
• Conducts regular Security Awareness Training - Department and Town wide.
• Assists in reviewing, analyzing, and modifying Infrastructure systems including configuration, testing, debugging, monitoring, fault resolution and installing products to support Town systems.
• Participates in consulting with personnel to identify current operating procedures and to clarify objectives.
• Assists in maintaining data files and monitoring system configuration to ensure data integrity.
• May assist in research, fact-finding, designing, coding, testing, and maintenance of scripts associated with small to moderately complex efforts.
• Complies with all Federal, State and local plans, policies, procedures, processes, regulations and statutes.
• Performs all other duties as assigned.

Qualifications

Preferred

Bachelor's degree from accredited college or university in Computer Science, Information Technology or related field and 3+ years of relevant systems administration experience

Associate degree in Computer Science, Information Technology or related field and 5+ years of relevant systems administration experience

CompTIA Server+, CompTIA System+, Systems Security Certified Practitioner (SSCP), Microsoft Certified Azure Administrator Associate, Microsoft Certified Azure Solutions Architect Expert, VMware Certified Professional - Data Center Virtualization

Project management.

Someone working in this position has a high likelihood of being exposed to highly sensitive criminal justice information and investigative material that must remain strictly confidential.

Working conditions

Physical requirements

Equal Opportunity Employer