Bilingual Front Desk Coordinator

Job Description

Job Description

The dental office front desk coordinator is responsible for answering phones, scheduling appointments, obtaining necessary patient information, handling patient inquiries, and other duties as delegated by the Practice Manager.

• Obtains all necessary information and documentation from clinic patients
• Utilizes dental software to accurately input all patient & insurance information, and schedule appointments for dental services
• Verifies each patient’s insurance eligibility on the day of the scheduled appointment
• Checks service histories prior to appointments & accurately documents in patient record
• Reinforces proposed dental treatment and schedules appointments based on the dentist’s treatment plan
• Monitors recall appointment reminders, makes confirmation calls, and monitors patient appointment status and history
• Accurately documents all patient contact in the patient’s account notes—this means updating spelling of name, confirming addressing, DOB, insurance information is accurate once patient fills out patient registration—accuracy in information is vital!
• Ensures that all patient paperwork is filled out completely and checks that all areas and signatures have been accounted for
• Collects patient payments at time of service and maintains a balanced cash drawer
• Maintains an appropriate supply of office supplies by properly disposing and replacing outdated products and writing list of products needed on supply lists
• Explains importance of maintaining appointment sequence to every patient
• Discusses complications that may result if the patient fails to complete the treatment plan
• Translates for other staff members, when language assistance is needed
• Maintains compliance with HIPAA, OSHA, & CDC standards
• Responsible for the maintenance & cleanliness of the front office and waiting area
• Recognizes emergency situations and follows established emergency protocols
• Any other duties as delegated by the Dentist, Director of Dental Programs, or Practice Manager