General Manager

Job Details

Job Location : BALTIMORE, MD

Position Type : Full Time

Salary Range : $150000.00 - $150000.00 Salary

Job Shift : Day

Description

Exciting Leadership Opportunity at Residence Inn - Baltimore!

We're seeking a General Manager to serve as the strategic business leader of the hotel. In this role, you\'ll oversee all aspects of operations—from guest and team satisfaction to financial performance, sales, and revenue management. This is your chance to make a lasting impact in a dynamic hospitality environment.

Residence Inn Baltimore is a 170 room hotel, with a restaurant and a beautiful roof top bar.

Key Responsibilities :

• Ensure the successful implementation of service strategies and initiatives aimed at exceeding guest expectations, increasing profitability, and expanding market share.
• Lead and hold the property\'s leadership team accountable for operational excellence and performance.
• Develop and execute short- and long - term financial and operational plans that align with company objectives, including preparation of the annual hotel budget.
• Monitor hotel performance through guest satisfaction metrics and financial reports; analyze results and initiate corrective actions as needed.
• Collaborate with the Sales & Marketing team to create and execute revenue-generating strategies, pursue new business opportunities, and ensure alignment with established goals.
• Build and lead a high-performing Executive Committee focused on continuous improvement and positive results; provide coaching, feedback, and performance accountability.
• Review key business data including financials, inventory, employee engagement, and guest satisfaction to ensure operations remain within budgetary guidelines.
• Partner with the revenue management team to develop effective pricing strategies that balance seasonality, customer segments, and property goals; identify opportunities to grow occupancy and RevPAR and Food & Beverage.
• Manage labor and capital expenditures to maintain cost efficiency.
• Uphold product and service quality standards through regular evaluations and prompt resolution of guest concerns.
• Oversee human resources functions including employee motivation, training, development, and compliance with labor regulations.
• Implement preventative maintenance programs to safeguard the hotel\'s physical assets and brand standards.
• Maintain a robust security program to protect and ensure the safety of guests and employees.
• Foster open communication across departments to ensure consistent messaging and collaboration.
• Ensure compliance with company policies, procedures, and all applicable local, state, and federal laws.
• Perform additional duties as assigned.

Qualifications

Education : Bachelors degree in Hotel Management highly preferred.

Experience : Minimum 2 years experience as General Manager in a full-service property. Strong F&B background is required.

Licenses / Certifications : Possess a valid driver’s license and be able to drive to customer appointments.

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