Patient Services Rep 2 - Registration

Patient Services Rep 2 Registration

The Patient Services Rep 2 Registration is responsible for tasks relating to the completion of patient registration for hospital and / or physician services. The Patient Services Rep 2 Registration will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Patient Services Rep 2 Registration will be responsible that their patient, payer and provider interactions are carried out according to company, client and federal guidelines.

The Patient Services Rep 2 Registration will be required to work schedules that accommodate a 7 / 24 work schedule and be able to independently make compliant decisions on how to apply HIPAA and FCC regulations.

Essential Job Functions

• Exceed productivity standards as outlined by business line
• Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage
• Accurately document patient demographics and health plan information
• Support access registration, insurance verification and authorization functions
• Contact physician offices and / or payers for follow-up on eligibility and authorizations
• Maintain quality scoring and accuracy on all accounts worked
• Ability to work independently and make responsible decisions
• Completes timely follow-up on assigned accounts to ensure no cash loss
• Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
• Acts as a knowledge resource for team members
• High level understanding of client host system functions
• Clearly documents actions taken and next steps for account resolution in patient accounting system

Ensure all accounts are worked within client standards and Federal Regulations.

Maintain continuing education, training in industry career development.

Education

High School

Experience

Other Helpful Education or Experience

Knowledge, Skills and Abilities

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.