Medical Courier Group Lead

Medical Courier Group Lead

All employees are provided with a Quest Diagnostics vehicle during work shift.

Pay range : Minimum of $22.34+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include : Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours; Best-in-class well-being programs; Annual, no-cost health assessment program Blueprint for Wellness; healthyMINDS mental health program; Vacation and Health / Flex Time; 6 Holidays plus 1 "MyDay" off; FinFit financial coaching and services; 401(k) pre-tax and / or Roth IRA with company match up to 5% after 12 months of service; Employee stock purchase plan; Life and disability insurance, plus buy-up option; Flexible Spending Accounts; Annual incentive plans; Matching gifts program; Education assistance through MyQuest for Education; Career advancement opportunities; and so much more!

The Route Service Rep Group Lead is the face / voice of Quest Diagnostics to the RSR, Sp. RSR, Adv. RSR-Float, Adv. RSR-Trainer, our customers and acts as an Ambassador for the company in everything he / she does. This position performs day to day hub operation activities by serving staff and leadership needs with regard to patient specimens, client and any others tasks deemed necessary to meet our customer needs.

Responsibilities

• Provides supervisor support which may include : Scheduling, Employee Training and Development, External Customer Relations. May be called upon to assist with or cover duties typically performed by Supervisors.
• Consistently demonstrates Everyday Excellence and Quest Values - Quality, Integrity, Innovation, Accountability, Collaboration, and Leadership, in all duties.
• Directs the day to day activities of a core group of RSRs and coaches them to successfully perform their daily duties.
• Works with RSRs to identify process improvement opportunities and encourages improved productivity through consistent engagement.
• Promotes a culture of process improvement thinking and recognition as a Change Agent.
• Facilitates process improvement projects.
• Demonstrates behaviors as a positive role model for RSR staff.
• Assists in training, when needed.
• Provides weekly updates to supervisor on process improvement projects and opportunities.
• Provides input for performance review, and at times, leads daily huddles.
• Provides input to supervisor for disciplinary actions.
• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.
• Reads, understands and complies with departmental policies, protocols and procedures : (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Adhere to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.
• Reports on time to work, following attendance guidelines.
• Communicates appropriately with coworkers.
• Performs route audits
• Responsible for compliance with all processes including and not limited to : timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld / scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
• Perform all routes including Routine, STAT, Weekend, Holiday, and Shuttle / relay as needed.
• Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
• Ensure route is started with proper equipment tools. i.e., route scanner sync / paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, Nextel / cell phone, keys, door hangers, observation reports, etc.
• Attendance and punctuality in meetings and training sessions.
• Meet all training requirements in a timely manner as assigned.
• Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
• Document and provide appropriate client satisfaction information to Logistics Management.
• Maintain professionalism and a service orientation with clients and RSR Staff using Everyday Excellence and the Five (5) Guiding Principles.

Qualifications

Required Work Experience :

Preferred Work Experience :

Prior experience in a leadership or training capacity preferred.

Physical and Mental Requirements :

Knowledge :

Skills :

This position requires the ability to effectively communicate in English.

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status.

Job Info

Job Identification 47267

Job Category Logistics / Couriers

Locations 1526 Peach St, Erie, PA, 16501, US