Junior IT Technician Help Desk Onsite Washington DC

Description & Requirements

Maximus is looking for a Jr IT Technician - Help Desk in support of the Helpdesk and IT Support Program. The program provides workstation and server hardware, operating system software and application software, break-fix and maintenance services, and on-site maintenance. The Help Desk team functions as the public face of the client’s IT organization; it is the direct interface when customers experience an issue or need a service request fulfilled. It must be responsive, attuned to the needs of the client and the IT Directors, technically knowledgeable and capable, and staffed by empathetic and professional agents with excellent people and communication skills.

Position is contingent upon contract award

This is an onsite role at our Washington, D.C. location.

Essential Duties and Responsibilities :

• Responsible for responding to telephone calls, emails, and personnel requests for technical support.
• Identify, research, and resolve technical problems.
• Provide assistance and training to lower-level level technicians on more complex and / or critical procedures and items.
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
• Correct application issues; solve network and security problems.
• Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
• Support software / hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
• Assign username, password, and access right permissions for multiple proprietary applications.

Minimum Requirements

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

Minimum Salary

$50,000.00

Maximum Salary

$56,300.00

Compensation :

$50,000-$56,300 per year