Application Support Engineer-Lead

TechDigital Group • Nashville, TN, US

1 day ago

Job type

Job description

Job # : 4664

Pay Rate : Not Specified

Job type : contractor

Location : Nashville, TN

Responsibilities :

Incident Management : Troubleshoot, investigate, triage and coordinate incidents with stakeholders.
Problem Management : Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve recurring issues with a permanent fix.
Autosys Batch Monitoring : Provide daily batch support and generate status reports.
Environment Patching Management : Support infra patch upgrades, coordinate post-patching checks, and take QA checkouts for signoffs.
Middleware Certificate Management : Support and coordinate between RLC and app team for renewal of certificates. Post-certificate renewal, take signoff from stakeholders.
Environment Monitoring : Monitor server using AppDynamics, configure alerts and policies for proactive monitoring, and conduct database health monitoring.
Daily and Weekly Incident and Environment Downtime Reporting.

Skills :

7+ years of experience required in a relevant field with handling a team.

Proficient knowledge of Unix complex commands and shell scripting.

Working knowledge of Autosys tool, Informatica, and Cloudera.

Middleware knowledge : Application servers, Web servers (Tomcat), MQ, and Kafka.

Web development and API knowledge.

Hands-on experience with Azure monitoring tools, AppDynamics, Splunk, and Grafana.

Good knowledge of Oracle (SQL / PLSQL).

Good knowledge of HTTP, SSH, and FTP.

Understanding of JAVA-based applications.

Excellent communication and email writing skills.

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Application Support • Nashville, TN, US